Filtra.AI
Restaurant reputation management that learns from every review
Filtra.AI organizes restaurant reviews around service, food, waiting time, ambience and recurring customer experience signals.
What diners review
Restaurant reviews mix food, service, waiting time, ambience and price. The same complaint can come from the kitchen, the floor or the booking process. Grouping by theme and shift shows where the fix belongs, instead of treating every review as a communication problem.
- Food consistency and menu expectations.
- Waiting time and communication during the peak.
- Service attention and team knowledge.
- Ambience, cleanliness and perceived value.
From QR code to public review
A QR code on the bill captures feedback while the experience is fresh. It should invite an honest review, not filter unhappy customers. The private signal helps the team act; the public review helps future diners decide.
Weekly routine for the floor and the kitchen
Share recurring themes with both teams every week, with examples and specific fixes. Track whether the theme reappears in the next period. Reviews become useful when they change prep, staffing or service flow.
What to look for
Use the themes below as management signals: frequency, customer impact, recurrence and the team responsible for the next action.
Frequently asked questions
How do I get more Google reviews for my restaurant?
Ask at the end of the meal with a QR code or direct link, keep the request simple and never condition it to a benefit or a positive rating.
Should I reply to negative reviews?
Yes. Acknowledge the experience, explain the fix and move personal details to a private channel. Silence looks like indifference to future diners.
How do I handle complaints about waiting time?
Check staffing and communication during peak hours, and tell customers how long the wait will be. Most complaints are about uncertainty, not only the delay.
Do reviews help with local SEO?
Yes. Recent, detailed reviews and consistent replies strengthen the profile and give search engines more context about the restaurant.
How do I use review themes in training?
Turn recurring themes into short training topics and checklists for the floor and kitchen teams, reviewed monthly.